General terms and conditions

Terms and Conditions (GT & C)

  • 1. Scope of Application
    All deliveries and services offered by buon viando are made subject to the legal regulations and terms and conditions stated herein according to the valid version at the time of placing the order. Other regulations do not apply unless they were agreed upon in writing by buon viando and the respective customer.
  • 2. Offers and Prices
    All prices are CHF (Swiss Franc) and are exclusive of any applicable VAT. Prices shall apply as notified on the website at the date the order is placed. Special prices are only valid if your order has reached us within the respective offer period and while stocks last. We describe and present our products on the internet to the best of our knowledge. Product descriptions are as taken from our suppliers. We cannot be held liable for wrong information on the part of our suppliers. buon viando GmbH commits itself to fulfill any service to the best of its knowledge and belief and with all due diligence. This is only possible if the customer provides buon viando GmbH with all detailed information that might be needed (for example past records, the way and frequency of feeding, possible risks, illnesses, medical treatment and so on). Despite careful checking, we cannot be held liable for the content of external links. For the content of linked pages, the respective operator is to be held responsible.
  • 3. Orders and conclusion of contract
    Orders placed by customers are binding. When ordering online, you place a binding order by clicking the “order” button in our order form. At the same time you also accept our terms and conditions and you confirm that you are already 18 years or older. The minimum order value for mail delivery is 66kg. Orders can be placed directly via or via e-mail to 24 hours a day. We accept orders placed via telephone (+41 (0)76 366 05 45) during our office hours. We will confirm receipt of your order within 1-2 days after the order has been placed. Orders made via email or via phone are also binding to our terms and conditions. They will be confirmed via email by buon viando GmbH. If you do not receive a confirmation of your order, we cannot guarantee on-time delivery.
  • 4. Terms of Payment
    The following payment options are available: Payment in advance by bank transfer: You receive an order confirmation/invoice containing all the needed bank data. No fees. By invoice: Only for regular customers; must be arranged and checked with buon viando GmbH prior to your order – payment must be made within 10 days. Any delay in payment will result in the payment of a reminder fee (15.00 CHF per reminder) as well as default interest of 5%. buon viando GmbH reserves the right not to deliver to customers until full payment has been made. In such cases, further orders will only be accepted on advance payment.
  • 5. Delivery
    If our customers are unable to receive their delivery in time, we will not take any guarantee or liability for defrosted goods. We only deliver within Switzerland and to the Principality of Liechtenstein because we deal exclusively with frozen goods. Goods are delivered at the requested date, given that goods are available in stock. buon viando GmbH will state a delivery date to the best of its knowledge but without guarantee. Delays in delivery do neither establish any claims for damages nor the right of withdrawal from the contract.
  • 6. Availability
    If an article is not available at short notice, customers will be informed immediately. In case we discover that the ordered goods or services are, without fault on our part, no longer available , delivery by a supplier has not been carried out, delivery is impossible due to cases of force majeur, supply is at risk due to obstacles to performance which were not foreseeable and which cannot be overcome with reasonable expense after the conclusion of the contract, we shall be entitled to offer a service or goods equivalent in quality and price or even to withdraw from the contract. We will immediately inform customers about any un-availability. Payments received will be refunded immediately after withdrawal from contract.
  • 7. Right of Withdrawal and damages
    Complaints due to deviations from the order as well as any defects shall be made immediately or at last within 7 days after receipt of goods in written form using our return form if the above mentioned problems can be established by reasonable checks. Exchange of goods, vouchers or refunding of goods is only possible in case of a legitimate claim of fault. Goods that have been damaged by the customer or the customer’s pet (dogs/cats) will not be replaced or refunded. In our product images as published on the website, deviations in color or texture may be found. Natural products may vary in color and texture – this is not a defect and will not be accepted as one. buon viando GmbH guarantees that the sold goods are in perfect condition at the time of the passing of risk. Returns by mail must be made “priority”. Please provide adequate postage, otherwise we cannot accept your returned goods. Please send completely frozen goods only! In case of a justified return, we will refund postage cost (please send your receipt!). Returns shall only be made after consultation with buon viando GmbH.
    Please use our return form in case and contact us in advance:
    Return address
    buon viando GmbH
    Ritterstraße 57
    6014 Luzern
  • 8. Retention of Title
    All goods and services will remain property of buon viando GmbH until payment has been received in full. Pledging, assignment of security or sale of goods prior to the retention of title is strictly prohibited.
  • 9. Data Protection
    The protection of your privacy is of highest priority for us. We strictly follow the legal privacy terms in compliance with the legal regulations of Switzerland. You may at any time request the disclosure or the cancellation of the stored data concerning yourself. This service will be free of charge. buon viando GmbH will never pass your personal data on to any third party.
  • 10. Place of Jurisdiction
    Any cases of dispute shall be exclusively governed by Swiss law. buon viando GmbH reserves the right to modify its Terms and Conditions at any time. The exclusive place of jurisdiction for all disputes shall be Lucerne (LU).